Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use to modify and resolve conflict disputes of any kind. Participants will also be provided a set of skills in solution building and in finding common ground.
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter the size. If it is left unchecked or not resolved it can lead to lost of production, attrition, and even law suits.