The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). DexNova deliver a full range of accredited ITIL training courses to individuals and organisations world-wide.
Obtaining the ITIL Expert certification demonstrates an advanced understanding of ITIL.