For any Organization to deliver on its strategic and operational goals, it will need to have a workforce with relevant on demand technical and soft skills. Therefore, it is imperative for the organization to develop a scalable, company-wide learning culture that keeps employees on the cutting edge.

DexNova is a Professional Services firm operating in the knowledge industry and dedicated to building excellent delivery capability in organizations across Africa. Our goal is to partner with our clients to make them truly world class organizations.





Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.

Duration: 2 Days


Understand the language of sales

Prepare for a sales opportunity

Begin the discussion on the right foot

Make an effective pitch

Handle objections

Seal the deal

Follow up on sales

Set sales goals

Manage sales data

Use a prospect board

Date: May 1-2 (2 Days)

Location: Lagos


Risk Assessment and Management

Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

Duration: 2 Days


Identify hazards and risks

Update control measures

Grasp the fundamentals of accident reports

Identify risk management techniques

Outline a disaster recovery plan

Communicate to the organization


Date: May 14-15 (2 Days)

Location: Lagos


Intermediate Microsoft Excel Training

Microsoft Excel is the world’s premier spreadsheet software. You can use Microsoft Excel to analyze numbers, keep track of data, and graphically represent your information. It also makes your job easier by providing an easy to use interface, and an array of powerful tools to help you turn your data into usable information and therefore, better information leads to better decision making!

Duration: 2 Days


Open and create Excel workbook files

Use the 2013 interface

Enter and edit data in a variety of ways

Understand basic formulas and functions

Use the Quick Analysis features new to the 2013 version Format worksheets and data

Print and share workbooks

Date: May 6-7 (2 Days)

Location: Lagos


Advanced Microsoft Excel Training

In this course the participants will learn the expert features and functions in Microsoft Excel 2013 to help them get beyond the basics and have advanced-level proficiency within the Excel 2013 suite. This course exposes several advanced features of Microsoft Excel for What-if analysis, database analysis and how to build calculations, using advanced functions as well as how to automate processes.

Duration: 2 Days


Participants should be able to use Microsoft Excel to:

Build complex calculations with advanced functions

Link, export and consolidate data

Limit data entry and build complex models with Lookup functions

Analyze data with simple PivotTables and PivotCharts

Create and modify Macros

Date: May 8-9 (2 Days)

Location: Lagos


Excellent Customer Service

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Duration: 2 Days


State what customer service means in relation to all your customers, both internal and external

Recognize how your attitude affects customer service

Identify your customers’ needs

Use outstanding customer service to generate return business

Build good will through in-person customer service

Provide outstanding customer service over the phone

Connect with customers through online tools

Deal with difficult customers

Date: April 9-10 (2 Days)

Location: Lagos


Prospecting and Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. With our Prospecting and Lead Generation workshop, your participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.

Duration: 2 Days


Identify Prospects

Implement both traditional and new marketing methods

Use the pipeline effectively

Educate customers

Track activity and make adjustments as needed

Date: April 18-19 (2 Days)

Location: Lagos


Time Management

Personal time management skills are essential for professional success in any workplace. The Time Management workshop will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

Duration: 2 Days


 Plan and prioritize each day’s activities in a more efficient, productive manner

 Overcome procrastination quickly and easily

 Handle crises effectively and quickly

 Organize your work space and workflow to make better use of time

 Delegate more efficiently

 Use rituals to make your life run smoother

 Plan meetings more appropriately and effectively

Date:April 16-17 (2 Days)

Location: Lagos